AIR NEW ZEALAND LTD v DISPUTES TRIBUNAL ([2016] NZHC 393, 9 March 2016 .

Mr and Mrs Green (not their real names) flew to London on an Air New Zealand flight. Their suitcases failed to arrive until nine days into their stay. When Mrs Green asked if their lost items would be replaced by the airline on a “like-for-like” basis she was told they would. The Greens went shopping and spent $26,000 on replacements items. They recovered $1,900 from their travel insurance. They brought a claim against Air New Zealand to the Disputes Tribunal for $15,000.